====== The 10 Tenants of IT ======

1.) Reboot

2.) Reboot again

3.) It’s always DNS

4.) Under-promise, over-deliver

5.) If you think it’s going to be a disaster, get it in writing.  CYA

6.) Poor planning on a users part does not constitute an emergency on yours

7.) Friday are Read-Only

8.) Test your backups

9.) If it’s not ticketed, it’s not getting done

10.) Treat all users the same, regardless of their last name