personal_development:books:how_win_friends_influence_people

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personal_development:books:how_win_friends_influence_people [2024/08/16 14:38] – created carlossousapersonal_development:books:how_win_friends_influence_people [2024/08/16 14:39] (current) – carlossousa
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 **Last Reviewed:** 16/08/2024 **Last Reviewed:** 16/08/2024
 +==== 1. Fundamental Techniques in Handling People ====
  
-==== 1.   Fundamental Techniques in Handling People   ====+  * **Principle 1: Don’t criticize, condemn, or complain.** 
 +  * **Summary:**  People don't like to be criticized or blamed. Criticism often provokes resentment and can damage relationships. 
 +  * **Examples:** 
 +      * Instead of criticizing an employee's mistake, focus on what can be done better next time. 
 +      * Avoid complaining about a colleague’s behavior; instead, try to understand their perspective.
  
-  *+**Principle 2: Give honest and sincere appreciation.**
  
-**Principle 1: Don’t criticize, condemn, or complain.** +  * **Summary:**  Everyone craves appreciation and recognition. Offering genuine praise boosts morale and fosters positive relationships. 
-      * **Summary:**  People don't like to be criticized or blamed. Criticism often provokes resentment and can damage relationships. +  * **Examples:** 
-      * **Examples:** +      * Compliment a friend on their hard work on a project. 
-        * Instead of criticizing an employee's mistake, focus on what can be done better next time. +      * Acknowledge a coworker’s efforts in helping the team succeed.
-        * Avoid complaining about a colleague’s behavior; instead, try to understand their perspective. +
-  * +
- +
-**Principle 2: Give honest and sincere appreciation.** +
-      * **Summary:**  Everyone craves appreciation and recognition. Offering genuine praise boosts morale and fosters positive relationships. +
-      * **Examples:** +
-        * Compliment a friend on their hard work on a project. +
-        * Acknowledge a coworker’s efforts in helping the team succeed. +
-  *+
  
 **Principle 3: Arouse in the other person an eager want.** **Principle 3: Arouse in the other person an eager want.**
-      * **Summary:**  To influence someone, align your requests with their desires. Show them how your idea or proposal benefits them. 
-      * **Examples:** 
-        * When asking a child to do homework, emphasize how it will help them play sooner. 
-        * Pitch a project to a client by focusing on the benefits it will bring to their business. 
  
-==== 2.   Six Ways to Make People Like You   ====+  * **Summary:**  To influence someone, align your requests with their desires. Show them how your idea or proposal benefits them. 
 +  * **Examples:** 
 +      * When asking a child to do homework, emphasize how it will help them play sooner. 
 +      * Pitch a project to a client by focusing on the benefits it will bring to their business.
  
-  *+==== 2. Six Ways to Make People Like You ====
  
 **Principle 1: Become genuinely interested in other people.** **Principle 1: Become genuinely interested in other people.**
-      * **Summary:**  Show interest in others to build rapport. People appreciate when others care about them. + 
-      * **Examples:** +  * **Summary:**  Show interest in others to build rapport. People appreciate when others care about them. 
-        * Ask a colleague about their weekend and listen attentively. +  * **Examples:** 
-        * In a networking event, focus on learning about the other person’s passions. +      * Ask a colleague about their weekend and listen attentively. 
-  *+      * In a networking event, focus on learning about the other person’s passions.
  
 **Principle 2: Smile.** **Principle 2: Smile.**
-      * **Summary:**  A smile is a simple yet powerful tool for making others feel welcome and comfortable. + 
-      * **Examples:** +  * **Summary:**  A smile is a simple yet powerful tool for making others feel welcome and comfortable. 
-        * Greet your coworkers with a smile each morning. +  * **Examples:** 
-        * Smile during a conversation to put the other person at ease. +      * Greet your coworkers with a smile each morning. 
-  *+      * Smile during a conversation to put the other person at ease.
  
 **Principle 3: Remember that a person’s name is, to that person, the sweetest sound in any language.** **Principle 3: Remember that a person’s name is, to that person, the sweetest sound in any language.**
-      * **Summary:**  Remembering and using someone’s name makes them feel valued and respected. + 
-      * **Examples:** +  * **Summary:**  Remembering and using someone’s name makes them feel valued and respected. 
-        * Address a customer by their name during a service interaction. +  * **Examples:** 
-        * Use a new acquaintance’s name frequently to establish rapport. +      * Address a customer by their name during a service interaction. 
-  *+      * Use a new acquaintance’s name frequently to establish rapport.
  
 **Principle 4: Be a good listener. Encourage others to talk about themselves.** **Principle 4: Be a good listener. Encourage others to talk about themselves.**
-      * **Summary:**  People love talking about themselves. By listening, you can connect with them on a deeper level. + 
-      * **Examples:** +  * **Summary:**  People love talking about themselves. By listening, you can connect with them on a deeper level. 
-        * Let a friend share their story without interrupting. +  * **Examples:** 
-        * Ask open-ended questions that allow someone to elaborate on their experiences. +      * Let a friend share their story without interrupting. 
-  *+      * Ask open-ended questions that allow someone to elaborate on their experiences.
  
 **Principle 5: Talk in terms of the other person’s interests.** **Principle 5: Talk in terms of the other person’s interests.**
-      * **Summary:**  Tailor conversations to the other person’s interests to keep them engaged and connected. + 
-      * **Examples:** +  * **Summary:**  Tailor conversations to the other person’s interests to keep them engaged and connected. 
-        * Discuss sports with a colleague who is a big fan. +  * **Examples:** 
-        * Share insights about a hobby you know someone enjoys. +      * Discuss sports with a colleague who is a big fan. 
-  *+      * Share insights about a hobby you know someone enjoys.
  
 **Principle 6: Make the other person feel important – and do it sincerely.** **Principle 6: Make the other person feel important – and do it sincerely.**
-      * **Summary:**  Acknowledge the other person’s value and contributions genuinely. 
-      * **Examples:** 
-        * Thank a team member for their essential role in a project. 
-        * Express gratitude to a mentor for their guidance and support. 
  
-==== 3.   Win People to Your Way of Thinking   ====+  * **Summary:**  Acknowledge the other person’s value and contributions genuinely. 
 +  * **Examples:** 
 +      * Thank a team member for their essential role in a project. 
 +      * Express gratitude to a mentor for their guidance and support.
  
-  *+==== 3. Win People to Your Way of Thinking ====
  
 **Principle 1: The only way to get the best of an argument is to avoid it.** **Principle 1: The only way to get the best of an argument is to avoid it.**
-      * **Summary:**  Arguments rarely lead to agreement. It’s better to find common ground and avoid confrontation. + 
-      * **Examples:** +  * **Summary:**  Arguments rarely lead to agreement. It’s better to find common ground and avoid confrontation. 
-        * Instead of arguing about a political issue, find areas of mutual understanding. +  * **Examples:** 
-        * Redirect a contentious conversation towards shared goals. +      * Instead of arguing about a political issue, find areas of mutual understanding. 
-  *+      * Redirect a contentious conversation towards shared goals.
  
 **Principle 2: Show respect for the other person’s opinions. Never say “You’re wrong.”** **Principle 2: Show respect for the other person’s opinions. Never say “You’re wrong.”**
-      * **Summary:**  Respect others' opinions, even if you disagree. Telling someone they are wrong can cause defensiveness. + 
-      * **Examples:** +  * **Summary:**  Respect others' opinions, even if you disagree. Telling someone they are wrong can cause defensiveness. 
-        * Say, "I see your point," before offering your perspective. +  * **Examples:** 
-        * Acknowledge a valid argument from someone you disagree with. +      * Say, "I see your point," before offering your perspective. 
-  *+      * Acknowledge a valid argument from someone you disagree with.
  
 **Principle 3: If you’re wrong, admit it quickly and emphatically.** **Principle 3: If you’re wrong, admit it quickly and emphatically.**
-      * **Summary:**  Admitting your mistakes disarms others and earns their respect. + 
-      * **Examples:** +  * **Summary:**  Admitting your mistakes disarms others and earns their respect. 
-        * If you make an error in a report, admit it to your boss before they find out. +  * **Examples:** 
-        * Apologize immediately if you’ve offended someone. +      * If you make an error in a report, admit it to your boss before they find out. 
-  *+      * Apologize immediately if you’ve offended someone.
  
 **Principle 4: Begin in a friendly way.** **Principle 4: Begin in a friendly way.**
-      * **Summary:**  A warm, friendly approach opens doors and eases tensions. + 
-      * **Examples:** +  * **Summary:**  A warm, friendly approach opens doors and eases tensions. 
-        * Start a difficult conversation with a positive comment. +  * **Examples:** 
-        * Approach a negotiation with a smile and a handshake. +      * Start a difficult conversation with a positive comment. 
-  *+      * Approach a negotiation with a smile and a handshake.
  
 **Principle 5: Get the other person saying “yes, yes” immediately.** **Principle 5: Get the other person saying “yes, yes” immediately.**
-      * **Summary:**  Start with questions or statements the other person agrees with to build momentum toward agreement. + 
-      * **Examples:** +  * **Summary:**  Start with questions or statements the other person agrees with to build momentum toward agreement. 
-        * In a sales pitch, ask questions that lead to easy agreements. +  * **Examples:** 
-        * In a debate, begin with points that everyone can agree on. +      * In a sales pitch, ask questions that lead to easy agreements. 
-  *+      * In a debate, begin with points that everyone can agree on.
  
 **Principle 6: Let the other person do a great deal of the talking.** **Principle 6: Let the other person do a great deal of the talking.**
-      * **Summary:**  Encourage others to share their thoughts and ideas. It makes them feel valued and heard. + 
-      * **Examples:** +  * **Summary:**  Encourage others to share their thoughts and ideas. It makes them feel valued and heard. 
-        * In a meeting, ask open-ended questions and listen. +  * **Examples:** 
-        * During a discussion, avoid interrupting and let others express their views. +      * In a meeting, ask open-ended questions and listen. 
-  *+      * During a discussion, avoid interrupting and let others express their views.
  
 **Principle 7: Let the other person feel that the idea is theirs.** **Principle 7: Let the other person feel that the idea is theirs.**
-      * **Summary:**  People are more invested in ideas they believe they came up with. + 
-      * **Examples:** +  * **Summary:**  People are more invested in ideas they believe they came up with. 
-        * Suggest ideas in a way that lets others take ownership. +  * **Examples:** 
-        * Guide a discussion so that others arrive at the conclusion you wanted. +      * Suggest ideas in a way that lets others take ownership. 
-  *+      * Guide a discussion so that others arrive at the conclusion you wanted.
  
 **Principle 8: Try honestly to see things from the other person’s point of view.** **Principle 8: Try honestly to see things from the other person’s point of view.**
-      * **Summary:**  Empathy helps you understand and influence others more effectively. + 
-      * **Examples:** +  * **Summary:**  Empathy helps you understand and influence others more effectively. 
-        * Consider a customer’s frustration from their perspective. +  * **Examples:** 
-        * Before reacting, think about why someone might feel the way they do. +      * Consider a customer’s frustration from their perspective. 
-  *+      * Before reacting, think about why someone might feel the way they do.
  
 **Principle 9: Be sympathetic with the other person’s ideas and desires.** **Principle 9: Be sympathetic with the other person’s ideas and desires.**
-      * **Summary:**  Show understanding and sympathy towards others’ ideas and feelings. + 
-      * **Examples:** +  * **Summary:**  Show understanding and sympathy towards others’ ideas and feelings. 
-        * Acknowledge a colleague’s concerns before presenting your case. +  * **Examples:** 
-        * Validate a friend’s feelings even if you don’t agree. +      * Acknowledge a colleague’s concerns before presenting your case. 
-  *+      * Validate a friend’s feelings even if you don’t agree.
  
 **Principle 10: Appeal to the nobler motives.** **Principle 10: Appeal to the nobler motives.**
-      * **Summary:**  Appeal to the higher values and morals of others when persuading them. + 
-      * **Examples:** +  * **Summary:**  Appeal to the higher values and morals of others when persuading them. 
-        * Frame a request for help in terms of doing the right thing. +  * **Examples:** 
-        * Motivate a team by appealing to their sense of pride and ethics. +      * Frame a request for help in terms of doing the right thing. 
-  *+      * Motivate a team by appealing to their sense of pride and ethics.
  
 **Principle 11: Dramatize your ideas.** **Principle 11: Dramatize your ideas.**
-      * **Summary:**  Make your ideas more vivid and interesting to capture attention. + 
-      * **Examples:** +  * **Summary:**  Make your ideas more vivid and interesting to capture attention. 
-        * Use a visual demonstration to emphasize a point. +  * **Examples:** 
-        * Share a compelling story to highlight the importance of your message. +      * Use a visual demonstration to emphasize a point. 
-  *+      * Share a compelling story to highlight the importance of your message.
  
 **Principle 12: Throw down a challenge.** **Principle 12: Throw down a challenge.**
-      * **Summary:**  People are often motivated by a challenge. Presenting a challenge can inspire others to rise to the occasion. 
-      * **Examples:** 
-        * Challenge a sales team to break a record. 
-        * Encourage a student by challenging them to improve their grades. 
  
-==== 4.   Be a Leader: How to Change People Without Giving Offense or Arousing Resentment   ====+  * **Summary:**  People are often motivated by a challenge. Presenting a challenge can inspire others to rise to the occasion. 
 +  * **Examples:** 
 +      * Challenge a sales team to break a record. 
 +      * Encourage a student by challenging them to improve their grades.
  
-  *+==== 4. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment ====
  
 **Principle 1: Begin with praise and honest appreciation.** **Principle 1: Begin with praise and honest appreciation.**
-      * **Summary:**  Start with positive feedback to make others more receptive to criticism. + 
-      * **Examples:** +  * **Summary:**  Start with positive feedback to make others more receptive to criticism. 
-        * Praise an employee’s strengths before addressing areas for improvement. +  * **Examples:** 
-        * Compliment a friend’s efforts before suggesting changes. +      * Praise an employee’s strengths before addressing areas for improvement. 
-  *+      * Compliment a friend’s efforts before suggesting changes.
  
 **Principle 2: Call attention to people’s mistakes indirectly.** **Principle 2: Call attention to people’s mistakes indirectly.**
-      * **Summary:**  Point out mistakes in a subtle way to avoid embarrassment and defensiveness. + 
-      * **Examples:** +  * **Summary:**  Point out mistakes in a subtle way to avoid embarrassment and defensiveness. 
-        * Instead of saying, “You did this wrong,” say, “Perhaps we could consider another approach.” +  * **Examples:** 
-        * Use a question to guide someone towards realizing their own mistake. +      * Instead of saying, “You did this wrong,” say, “Perhaps we could consider another approach.” 
-  *+      * Use a question to guide someone towards realizing their own mistake.
  
 **Principle 3: Talk about your own mistakes before criticizing the other person.** **Principle 3: Talk about your own mistakes before criticizing the other person.**
-      * **Summary:**  Sharing your own mistakes makes others more open to feedback. + 
-      * **Examples:** +  * **Summary:**  Sharing your own mistakes makes others more open to feedback. 
-        * Mention how you struggled with a similar task before giving advice. +  * **Examples:** 
-        * Admit your own errors before pointing out someone else’s. +      * Mention how you struggled with a similar task before giving advice. 
-  *+      * Admit your own errors before pointing out someone else’s.
  
 **Principle 4: Ask questions instead of giving direct orders.** **Principle 4: Ask questions instead of giving direct orders.**
-      * **Summary:**  Frame directives as questions to encourage cooperation and reduce resistance. + 
-      * **Examples:** +  * **Summary:**  Frame directives as questions to encourage cooperation and reduce resistance. 
-        * Instead of saying, “Do this,” ask, “Could you handle this task?” +  * **Examples:** 
-        * Say, “How do you think we should proceed?” instead of giving an order. +      * Instead of saying, “Do this,” ask, “Could you handle this task?” 
-  *+      * Say, “How do you think we should proceed?” instead of giving an order.
  
 **Principle 5: Let the other person save face.** **Principle 5: Let the other person save face.**
-      * **Summary:**  Preserve the dignity of others, especially when they make mistakes. + 
-      * **Examples:** +  * **Summary:**  Preserve the dignity of others, especially when they make mistakes. 
-        * Avoid criticizing someone publicly; address issues in private. +  * **Examples:** 
-        * Offer solutions that allow someone to recover gracefully from an error. +      * Avoid criticizing someone publicly; address issues in private. 
-  *+      * Offer solutions that allow someone to recover gracefully from an error.
  
 **Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”** **Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”**
-      * **Summary:**  Consistent, genuine praise builds confidence and encourages further progress. + 
-      * **Examples:** +  * **Summary:**  Consistent, genuine praise builds confidence and encourages further progress. 
-        * Acknowledge a small improvement in a colleague’s performance. +  * **Examples:** 
-        * Celebrate incremental progress on a long-term project. +      * Acknowledge a small improvement in a colleague’s performance. 
-  *+      * Celebrate incremental progress on a long-term project.
  
 **Principle 7: Give the other person a fine reputation to live up to.** **Principle 7: Give the other person a fine reputation to live up to.**
-      * **Summary:**  Set high expectations by praising someone’s potential, encouraging them to live up to it. + 
-      * **Examples:** +  * **Summary:**  Set high expectations by praising someone’s potential, encouraging them to live up to it. 
-        * Tell a student they have the potential to be a great leader. +  * **Examples:** 
-        * Encourage a new employee by highlighting their strengths and future possibilities. +      * Tell a student they have the potential to be a great leader. 
-  *+      * Encourage a new employee by highlighting their strengths and future possibilities.
  
 **Principle 8: Use encouragement. Make the fault seem easy to correct.** **Principle 8: Use encouragement. Make the fault seem easy to correct.**
-      * **Summary:**  Encouragement reduces the fear of failure and makes challenges seem manageable. + 
-      * **Examples:** +  * **Summary:**  Encouragement reduces the fear of failure and makes challenges seem manageable. 
-        * Reassure someone that a difficult task is within their capabilities. +  * **Examples:** 
-        * Break down a complex problem into smaller, achievable steps. +      * Reassure someone that a difficult task is within their capabilities. 
-  *+      * Break down a complex problem into smaller, achievable steps.
  
 **Principle 9: Make the other person happy about doing the thing you suggest.** **Principle 9: Make the other person happy about doing the thing you suggest.**
-      * **Summary:**  Present requests in a way that makes others feel motivated and eager to comply. + 
-      * **Examples:** +  * **Summary:**  Present requests in a way that makes others feel motivated and eager to comply. 
-        * Frame a task as an opportunity for growth and recognition. +  * **Examples:** 
-        * Highlight the benefits of completing a task for the individual’s own goals.+      * Frame a task as an opportunity for growth and recognition. 
 +      * Highlight the benefits of completing a task for the individual’s own goals.
  
  
  • personal_development/books/how_win_friends_influence_people.1723811903.txt.gz
  • Last modified: 2024/08/16 14:38
  • by carlossousa